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- Tour
Operator
- Reservations
and payment
- Prices
- Tour
Accommodations
- English-Speaking
tour escort
- Hotels
- Meals
and sightseeing
- Passport
and visas
- Baggage
- Surcharges
- CANCELLATIONS,
CHANGES AND REFUNDS
- Airfare
- Escorted
tours
- Paradores
- Talonotel
Hotel Checks
- Rail
tickets
- El
Transcantabrico Railtour
- All
other hotels and services
- Running
of the Bulls Packages
- Insurance
- Changes
- Responsibility
- Limitations
of Liability
1.Tour Operator
The Tour Operator referred to hereafter is Petrabax/PTB Hotels.
2.Reservations
and payment
A deposit of $300 will be required at time of booking - except El Transcantabrico/Expreso
Robla Rail Tours which require 40% of trip cost and the Running of the
Bulls packages which require a deposit of 50% of trip cost. Final payment
is due 45 days prior to the departure date from the USA (except Running
of the Bulls package which requires final payment 90 days prior to arrival).
It is the responsibility of the traveler (or his agent) to determine
that final payment reaches the Tour Operator on time. For bookings made
within 45 days of departure date, full payment is due at time of reservation.
No booking will be considered confirmed until deposit and/or full payment
is received by the Tour Operator.
3.Prices
Quoted prices are based on US Dollars and are subject to change without
notice.
4.Tour
Accommodations
The Tour Operator reserves the right, if necessary, to substitute other
similar hotels for hotels listed. Such substitutions may be made at
any time and without prior notice. The Tour Operator cannot be held
responsible for hotel over-bookings; should such occur, the Tour Operator
will undertake to find similar accommodations in the same area.
5.English-Speaking
tour escort
A professional bilingual tour director will accompany tours while traveling
by motorcoach. Most tours will operate in both Spanish and English
on the same motorcoach. In the unusual event that a group numbers less
than 15 persons, the Tour Operator reserves the right to operate the
tour in minibus or private car with a bilingual driver-escort, or by
first class rail transportation.
6.Hotels
Unless otherwise stated, prices are per room and based on one, two or
three persons sharing a room with private bath. A limited number
of single rooms are available at additional cost. Triple rooms are
not recommended.
7.Meals
and sightseeing
As indicated in the itineraries. Meals do not normally include beverages
except coffee or tea with breakfasts.
8.Passport
and visas
A valid passport is required for United States citizens. Citizens of
other countries require a valid passport and may require additional documents.
Such persons should contact consulates of countries to be visited and
obtain proper documents before departure. The possession of required
and valid passport and visas is the sole responsibility of the traveler.
The Tour Operator assumes no liability for lack of proper documents.
9.Baggage
Although airline regulations generally allow free of charge a maximum
of two bags with combined length, width and height of 106 inches
(economy) or 124 inches (first class); the Tour Operator will accommodate
only one normal size suitcase plus one small overnight bag on motorcoach
tours.
10.Surcharges
A documentation and shipping fee of $25 will be added to all online bookings.
11.CANCELLATIONS,
CHANGES AND REFUNDS
Cancellations received more than 45 days prior to departure date will
have a penalty of $50 per person; those received between 45 and 31 days
will have a penalty of 25% per person; those received between 30 and
6 days will have a penalty of 50% per person; those received 5 days or
less prior to departure will receive no refund.
11.1)
Airfare
The airlines impose a change penalty of between $250.00 and $300.00
on most tickets modified after the ticketing deadline (usually 21 days
before departure). Airlines may charge additional penalties and most
tickets are non-refundable in case of cancellation. The Tour Operator
will pass any airline ticketing penalties, plus a $50 per ticket fee
for administrative expenses, on to the traveler. Air ticket penalties
may be waived if the cancellation is the result of illness or death
of the traveler or a member of his/her immediate family, and an official
medical or death certificate is provided; but this is not always the
case.
11.2)
Escorted tours
Cancellations received more than 45 days prior to departure will have
a penalty of $50 per person; those received between 45 and 31 days
will have a penalty of 25% per person; those received between
30 and 6 days will have a penalty of 50% per person; those received
5 days or less prior to departure will receive no refund. No refund
will be made for abandonment of services. No refunds will be made for
transfers, city tours or any other services (including meals, accommodations
or transportation) voluntarily not taken.
11.3)
Paradores
Cancellations received more than 7 days prior to arrival will be assessed
an administrative fee of $50. Cancellations received within 7 days
of arrival will be assessed a penalty equal to the cost of 1 night
of accommodations in addition to the administrative fee. No refunds
apply for "no shows". Special event packages, such as the
New Year's program, are non-refundable.
11.4)
Talonotel & Talonclick Hotel Checks
Once full payment has been received, Talonotel and Talonclick hotel
checks/vouchers are non-refundable. As long as cancellations are received
and acknowledged in writing by Petrabax prior to your scheduled arrival,
unused Talonotel and Talonclick hotel checks/vouchers can be used at
any participating hotels and do not expire until March 31, 2011, subject
to availability and advance reservations made through Petrabax.
11.5)
Rail tickets
Once rail tickets are issued, the following penalties apply: Cancellation
received up to 7 business days of departure, a 25% penalty applies.
Cancellations received within 7 days of departure, 100% penalty applies.
Penalties are in addition to an administrative fee of $25.
11.6) El Transcantabrico Railtour
A 15% penalty, on the 40% deposit amount, applies to all cancellations.
In addition the following penalties apply: Cancelations between 32
and 17 days - 25%, between 16 and 7 days - 50%, between 6 and 3 days
- 80%, less than 3 days - 100% penalty applies.
11.7) All other hotels and services
Cancellations received more than 45 days prior to departure date
will have a penalty of $50 per person; those received between 45
and 31 days will have a penalty of 25% per person; those received
between 30 and 6 days will have a penalty of 50% per person; those
received 5 days or less prior to departure will receive no refund.
No refunds will be made for "no shows" or for voluntary
abandonment of services such as transfers, city tours, meals, accommodations
or transportation.
11.8)
Running of the Bulls Packages
A 50% penalty, of total trip value, applies to all cancellations
up to 91 days prior to arrival. Cancelations 90 days or less prior
to arrival - 100% penalty applies. Purchasing travel insurance is
highly recommended.
12.Insurance
The Tour Operator highly recommends that each traveler purchase travel
and cancellation insurance. Such insurance can be obtained through
your professional travel agent.
13.Changes
Travelers holding confirmed tour or hotel package reservations may request
a change of date to another Petrabax tour or hotel package of equal
or greater value. Online changes can be made up to 45 days before
departure and are subject to availability. There will be a charge
of $25 for such changes if accepted by the Tour Operator.
14.Responsibility
The Tour Operator holds itself free of any responsibility for any cause,
in all matters connected with hotels, accommodations, sightseeing
tours and transportation, whether by air, rail, bus, motorcar, boat
or any other means. The Tour Operator and/or its agents will not
be responsible for the loss or damage of any of the traveler's belongings.
The Tour Operator reserves the right to accept or retain any person
as a member of a tour at any time. Baggage and personal effects are
at the owner's risk throughout the tour unless insured.
15.Limitations
of Liability
The Tour Operator and its agents act only as agents for the traveler's
hotels, restaurants, sightseeing and
transportation (such as railroad, aircraft, boat, motorcoach, automobile,
or any conveyance). The Tour Operator and its agents shall not be responsible
or liable for any injury, loss or damage, delay or inconvenience arising
out of or in connection with any defect in any vehicle or any act,
omission, neglect, accident, error or default of any company or person
engaged in providing such hotel, restaurant, sightseeing, transportation
or other services of the tour. The Tour Operator and its agents shall
not be responsible or liable for alterations of the tour itinerary
or arrangement, if such alterations become advisable or necessary for
the comfort or well being of any passenger, or for any reason whatsoever.
The right is reservedto withdraw any or all tours or portions thereof.
The sole and exclusive responsibility and liability of the airline
shall be in accordance with and as limited by the contract of carriage
in the passenger's ticket, the applicable tariffs, and provisions of
the Warsaw Convention, if applicable.
The airline shall not be responsible or liable for any act, omission
or occurrence not limited to hotel accommodations, restaurants, guide
services and transportation (other than the airline) that are furnished
by contractors that are independent and that do not act on behalf of
the airline, are not servants of the airline, and with whom the airline
does not have any business relationships, as joint ventures or otherwise.
Further, the airline shall not be responsible or liable in any way
for the accuracy of representations of the Tour Operator and its agents
on tour services other than those contained in the brochure. The services
of any I.A.T.A.N. or A.R.C carrier may be used in the performance of
these tours, and references to the airline herein shall be equally
applicable to such I.A.T.A.N. or A.R.C. carrier.
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