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- Tour
Operator
- Reservations
and payment
- Prices
- Tour
Accommodations
- English-Speaking
tour escort
- Hotels
- Meals
and sightseeing
- Passport
and visas
- Baggage
- Surcharges
- CANCELLATIONS,
CHANGES AND REFUNDS
- Airfare
- Escorted
tours
- Paradores
- Talonotel
Hotel Checks
- Rail
tickets
- El
Transcantabrico Railtour
- All
other hotels and services
- Insurance
- Changes
- Responsibility
- Limitations
of Liability
1.Tour Operator
The Tour Operator referred to hereafter is Petrabax/PTB Hotels.
2.Reservations
and payment
A deposit of $300 will be required at time of booking (or 40% of trip
cost for El Transcantabrico Railtour). Final payment is due 45 days prior
to the departure date from the USA. It is the responsibility of the traveler
(or his agent) to
determine that final payment reaches the Tour Operator on time. For bookings
made within 45 days of departure date, full payment is due at time of
booking. No booking will be considered confirmed until deposit
and/or full payment is received by the Tour Operator.
3.Prices
Quoted prices are based on US Dollars and are subject to change without
notice.
4.Tour
Accommodations
The Tour Operator reserves the right, if necessary, to substitute other
similar hotels for hotels listed. Such substitutions may be made at any
time and without prior notice. The Tour Operator cannot be held responsible
for hotel over-bookings; should such occur, the Tour Operator will undertake
to find similar accommodations in the same area.
5.English-Speaking
tour escort
A professional bilingual tour director will accompany tours while traveling
by motorcoach. Most tours will operate in both Spanish and English on
the same motorcoach. In the unusual event that a group numbers less than
15 persons, the Tour Operator reserves the right to operate the tour in
minibus or private car with a bilingual driver-escort, or by first class
rail transportation.
6.Hotels
Unless otherwise stated, prices are per room and based on one, two or
three persons sharing a room with private bath. A limited number of single
rooms are available at additional cost. Triple rooms are not recommended.
7.Meals
and sightseeing
As indicated in the itineraries. Meals do not normally include beverages
except coffee or tea with breakfasts.
8.Passport
and visas
A valid passport is required for United States citizens. Citizens of other
countries require a valid passport and may require additional documents.
Such persons should contact consulates of countries to be visited and
obtain proper documents before departure. The possession of required and
valid passport and visas is the sole responsibility of the traveler. The
Tour Operator assumes no liability for lack of proper documents.
9.Baggage
Although airline regulations generally allow free of charge a maximum
of two bags with combined length, width and height of 106 inches (economy)
or 124 inches (first class); the Tour Operator will accommodate only one
normal size suitcase plus one small overnight bag on motorcoach tours.
10.Surcharges
A documentation and shipping fee of $25 will be added to all online bookings.
11.CANCELLATIONS,
CHANGES AND REFUNDS
Cancellations received more than 45 days prior to departure date will
have a penalty of $50 per person; those received between 45 and 31 days
will have a penalty of 25% per person; those received between 30 and
6 days will have a penalty of 50% per person; those received 5 days or
less prior to departure will receive no refund.
11.1)
Airfare
The airlines impose a change penalty of between $250.00 and $300.00
on most tickets modified after the ticketing deadline (usually 21 days
before departure). Airlines may charge additional penalties and most
tickets are non-refundable in case of cancellation. The Tour Operator
will pass any airline ticketing penalties, plus a $50 per ticket fee
for administrative expenses, on to the traveler. Air ticket penalties
may be waived if the cancellation is the result of illness or death
of the traveler or a member of his/her immediate family, and an official
medical or death certificate is provided; but this is not always the
case.
11.2)
Escorted tours
Cancellations received more than 45 days prior to departure will have
a penalty of $50 per person; those received between 45 and 31 days
will have a penalty of 25% per person; those received between
30 and 6 days will have a penalty of 50% per person; those received
5 days or less prior to departure will receive no refund. No refund
will be made for abandonment of services. No refunds will be made for
transfers, city tours or any other services (including meals, accommodations
or transportation) voluntarily not taken.
11.3)
Paradores
Cancellations received more than 7 days prior to arrival will be assessed
an administrative fee of $50. Cancellations received within 7 days
of arrival will be assessed a penalty equal to the cost of 1 night of
accommodations in addition to the administrative fee. No refunds apply
for "no shows". Special event packages, such as the New Year's
program, are non-refundable.
11.4)
Talonotel Hotel Checks
Once full payment has been received, Talonotel hotel checks are non-refundable.
Unused Talonotel hotel checks can be used at any participating hotels
and do not expire until March 16, 2008, subject to availability.
11.5)
Rail tickets
Once rail tickets are issued, the following penalties apply: Cancellation
received up to 7 business days of departure, a 25% penalty applies.
Cancellations received within 7 days of departure, 100% penalty applies.
Penalties are in addition to an administrative fee of $25.
11.6) El Transcantabrico Railtour
A 15% penalty, on the 40% deposit amount, applies to all cancellations.
In addition the following penalties apply: Cancelations between 32
and 17 days - 25%, between 16 and 7 days - 50%, between 6 and 3 days
- 80%, less than 3 days - 100% penalty applies.
11.7) All other hotels and services
Cancellations received more than 45 days prior to departure date will
have a penalty of $50 per person; those received between 45 and 31
days will have a penalty of 25% per person; those received between
30 and 6 days will have a penalty of 50% per person; those received
5 days or less prior to departure will receive no refund.
No refunds
will be made for "no shows" or for voluntary abandonment
of services such as transfers, city tours, meals, accommodations or
transportation.
12.Insurance
The Tour Operator highly recommends that each traveler purchase travel
and cancellation insurance. Such insurance can be obtained through your
professional travel agent.
13.Changes
Travelers holding confirmed tour or hotel package reservations may request
a change of date to another Petrabax tour or hotel package of equal or
greater value. Online changes can be made up to 45 days before departure
and are subject to availability. There will be a charge of $25 for such
changes if accepted by the Tour Operator.
14.Responsibility
The Tour Operator holds itself free of any responsibility for any cause,
in all matters connected with hotels, accommodations, sightseeing tours
and transportation, whether by air, rail, bus, motorcar, boat or any other
means. The Tour Operator and/or its agents will not be responsible for
the loss or damage of any of the traveler's belongings. The Tour Operator
reserves the right to accept or retain any person as a member of a tour
at any time. Baggage and personal effects are at the owner's risk throughout
the tour unless insured.
15.Limitations
of Liability
The Tour Operator and its agents act only as agents for the traveler's
hotels, restaurants, sightseeing and
transportation (such as railroad, aircraft, boat, motorcoach, automobile,
or any conveyance). The Tour Operator and its agents shall not be responsible
or liable for any injury, loss or damage, delay or inconvenience arising
out of or in connection with any defect in any vehicle or any act, omission,
neglect, accident, error or default of any company or person engaged in
providing such hotel, restaurant, sightseeing, transportation or other
services of the tour. The Tour Operator and its agents shall not be responsible
or liable for alterations of the tour itinerary or arrangement, if such
alterations become advisable or necessary for the comfort or well being
of any passenger, or for any reason whatsoever. The right is reservedto
withdraw any or all tours or portions thereof. The sole and exclusive
responsibility and liability of the airline shall be in accordance with
and as limited by the contract of carriage in the passenger's ticket,
the applicable tariffs, and provisions of the Warsaw Convention, if applicable.
The airline shall not be responsible or liable for any act, omission or
occurrence not limited to hotel accommodations, restaurants, guide services
and transportation (other than the airline) that are furnished by contractors
that are independent and that do not act on behalf of the airline, are
not servants of the airline, and with whom the airline does not have any
business relationships, as joint ventures or otherwise. Further, the airline
shall not be responsible or liable in any way for the accuracy of representations
of the Tour Operator and its agents on tour services other than those
contained in the brochure. The services of any I.A.T.A.N. or A.R.C carrier
may be used in the performance of these tours, and references to the airline
herein shall be equally applicable to such I.A.T.A.N. or A.R.C. carrier.
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