- Passport and visas
CHANGES AND REFUNDS
- Escorted tours
- Paradores of Spain & Pousadas of Portugal
- Rail tickets
Transcantabrico & Al Andalus Railtours
- All other hotels and services
- Running of the Bulls Packages
- Camino de Santiago Tours
The Tour Operator referred to hereafter is Petrabax/PTB Hotels.
A deposit of $300 will be required at time of booking - except El Transcantabrico/Expreso
Robla Rail Tours which require 40% of trip cost and the Running of the
Bulls packages which require a deposit of 50% of trip cost. Final payment
is due 45 days prior to the departure date from the USA (except Running
of the Bulls package which requires final payment 90 days prior to arrival).
It is the responsibility of the traveler (or his agent) to determine
that final payment reaches the Tour Operator on time. For bookings made
within 45 days of departure date, full payment is due at time of reservation.
No booking will be considered confirmed until deposit and/or full payment
is received by the Tour Operator.
Quoted prices are based on US Dollars and are subject to change without
The Tour Operator reserves the right, if necessary, to substitute other
similar hotels for hotels listed. Such substitutions may be made at
any time and without prior notice. The Tour Operator cannot be held
responsible for hotel over-bookings; should such occur, the Tour Operator
will undertake to find similar accommodations in the same area.
A professional bilingual tour director will accompany tours while traveling
by motorcoach. Most tours will operate in both Spanish and English
on the same motorcoach. In the unusual event that a group numbers less
than 15 persons, the Tour Operator reserves the right to operate the
tour in minibus or private car with a bilingual driver-escort, or by
first class rail transportation.
Unless otherwise stated, prices are per room and based on one, two or
three persons sharing a room with private bath. A limited number
of single rooms are available at additional cost. Triple rooms are
As indicated in the itineraries. Meals do not normally include beverages
except coffee or tea with breakfasts.
A valid passport is required for United States citizens. Citizens of
other countries require a valid passport and may require additional documents.
Such persons should contact consulates of countries to be visited and
obtain proper documents before departure. The possession of required
and valid passport and visas is the sole responsibility of the traveler.
The Tour Operator assumes no liability for lack of proper documents.
Although airline regulations generally allow free of charge a maximum
of two bags with combined length, width and height of 106 inches
(economy) or 124 inches (first class); the Tour Operator will accommodate
only one normal size suitcase plus one small overnight bag on motorcoach
CHANGES AND REFUNDS
Cancellations received more than 45 days prior to departure date will
have a penalty of $50 per person; those received between 45 and 31 days
will have a penalty of 25% per person; those received between 30 and
6 days will have a penalty of 50% per person; those received 5 days or
less prior to departure will receive no refund.
The airlines impose a change penalty of between $250.00 and $300.00
on most tickets modified after the ticketing deadline (usually 21 days
before departure). Airlines may charge additional penalties and most
tickets are non-refundable in case of cancellation. The Tour Operator
will pass any airline ticketing penalties, plus a $50 per ticket fee
for administrative expenses, on to the traveler. Air ticket penalties
may be waived if the cancellation is the result of illness or death
of the traveler or a member of his/her immediate family, and an official
medical or death certificate is provided; but this is not always the
Cancellations received more than 45 days prior to departure will result
in a penalty of $ 50 per person, those received within 45 and 31 days
25% per person of the total value of the tour; those received within 30
and 6 days 50% per person of the total value of the tour; those received
5 days will not receive any refund. All luxury rail tours: deposit 40%.
Cancellations received more than 31 days prior to departure will result
in a penalty of 15% of the total value of the tour, those received within
31 and 15 days 50% of the total value of the tour; those received within
14 and 5 days 80% of the total value of the tour; those received 5 days
or less will not receive any refund. + any applicable administrative fees
according to petrabax terms and conditions.
Paradores of Spain & Pousadas of Portugal
Cancellations received more than 7 days prior to arrival will be assessed
an administrative fee of $50. Cancellations received within 7 days
of arrival will be assessed a penalty equal to the cost of 1 night
of accommodations in addition to the administrative fee. No refunds
apply for "no shows". Special event packages, such as the
New Year's program, are non-refundable. 5 Night Cards require full
payment at time of booking and are non-refundable.
Once rail tickets are issued they are non-refundable. Change fees
apply, after purchase, to certain less restrictive rail tickets. Changes
must be requested in writing and be made by Petrabax prior to your
original date of travel.
El Transcantabrico & AL Andalus Railtours
A 15% penalty on the total trip cost applies to all cancellations.
In addition the following penalties apply: Cancelations between 32
and 17 days - 25%, between 16 and 7 days - 50%, between 6 and 3
days - 80%, less than 3 days - 100% penalty applies.
All other hotels and services
Petrabax deals with thousands of hotels and service providers, each with their own particular cancellation policy. Generally, cancellations received 7 days prior to arrival will result in a 1 night cancellation fee (consult Petrabax for your particular hotel). In addition, certain hotels during special events, fairs and convention periods or because of special reduced rates are being applied, may be completely non-refundable. Petrabax will pass on all applicable penalties plus a one time $ 50 administrative fee. No refund applies for no-shows. All cancellations must be received in writing.
Running of the Bulls Packages
50% deposit due at time of reservation. No reservation will be confirmed without deposit.
Final payment 90 days prior to departure. Cancelations 90 days or less prior to arrival:
$150 penalty per person; 89 to 60 days prior: 50% penalty and
59 days prior or less: 100% penalty.
Camino de Santiago Tours
Cancellations more than 45 days prior to arrival: $ 50 per person penalty. Cancellations between
44-21 days prior to arrival.....40% penalty. Cancelation between 20-10 days prior to arrival.....50%
penalty. Cancellations within 9 days of arrival:100% penalty applies.
The Tour Operator highly recommends that each traveler purchase travel
and cancellation insurance. Such insurance can be obtained through
your professional travel agent.
Travelers holding confirmed tour or hotel package reservations may request
a change of date to another Petrabax tour or hotel package of equal or
greater value. Online changes can be made up to 45 days before departure
and are subject to availability. There will be a charge of $25 per person
for such changes if accepted by the Tour Operator.
The Tour Operator holds itself free of any responsibility for any cause,
in all matters connected with hotels, accommodations, sightseeing
tours and transportation, whether by air, rail, bus, motorcar, boat
or any other means. The Tour Operator and/or its agents will not
be responsible for the loss or damage of any of the traveler's belongings.
The Tour Operator reserves the right to accept or retain any person
as a member of a tour at any time. Baggage and personal effects are
at the owner's risk throughout the tour unless insured.
The Tour Operator and its agents act only as agents for the traveler's
hotels, restaurants, sightseeing and
transportation (such as railroad, aircraft, boat, motorcoach, automobile,
or any conveyance). The Tour Operator and its agents shall not be responsible
or liable for any injury, loss or damage, delay or inconvenience arising
out of or in connection with any defect in any vehicle or any act,
omission, neglect, accident, error or default of any company or person
engaged in providing such hotel, restaurant, sightseeing, transportation
or other services of the tour. The Tour Operator and its agents shall
not be responsible or liable for alterations of the tour itinerary
or arrangement, if such alterations become advisable or necessary for
the comfort or well being of any passenger, or for any reason whatsoever.
The right is reservedto withdraw any or all tours or portions thereof.
The sole and exclusive responsibility and liability of the airline
shall be in accordance with and as limited by the contract of carriage
in the passenger's ticket, the applicable tariffs, and provisions of
the Warsaw Convention, if applicable.
The airline shall not be responsible or liable for any act, omission
or occurrence not limited to hotel accommodations, restaurants, guide
services and transportation (other than the airline) that are furnished
by contractors that are independent and that do not act on behalf of
the airline, are not servants of the airline, and with whom the airline
does not have any business relationships, as joint ventures or otherwise.
Further, the airline shall not be responsible or liable in any way
for the accuracy of representations of the Tour Operator and its agents
on tour services other than those contained in the brochure. The services
of any I.A.T.A.N. or A.R.C carrier may be used in the performance of
these tours, and references to the airline herein shall be equally
applicable to such I.A.T.A.N. or A.R.C. carrier.