Petrabax - quality vacations
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  1. Tour Operator
  2. Reservations and payment
  3. Prices
  4. Tour Accommodations
  5. English-Speaking tour escort
  6. Hotels
  7. Meals and sightseeing
  8. Passport and visas
  9. Baggage
  10. CANCELLATIONS, CHANGES AND REFUNDS
    1. Airfare
    2. Escorted tours
    3. Paradores of Spain & Pousadas of Portugal
    4. Rail tickets
    5. El Transcantabrico & Al Andalus Railtours
    6. All other hotels and services
    7. Running of the Bulls Packages
    8. Camino de Santiago Tours
  11. Insurance
  12. Changes
  13. Responsibility
  14. Limitations of Liability


1.Tour Operator

The Tour Operator referred to hereafter is Petrabax/PTB Hotels.

2.Reservations and payment
A deposit of $300 will be required at time of booking - except El Transcantabrico/Expreso Robla Rail Tours which require 40% of trip cost and the Running of the Bulls packages which require a deposit of 50% of trip cost. Final payment is due 45 days prior to the departure date from the USA (except Running of the Bulls package which requires final payment 90 days prior to arrival). It is the responsibility of the traveler (or his agent) to determine that final payment reaches the Tour Operator on time. For bookings made within 45 days of departure date, full payment is due at time of reservation. No booking will be considered confirmed until deposit and/or full payment is received by the Tour Operator.

3.Prices
Quoted prices are based on US Dollars and are subject to change without notice.

4.Tour Accommodations
The Tour Operator reserves the right, if necessary, to substitute other similar hotels for hotels listed. Such substitutions may be made at any time and without prior notice. The Tour Operator cannot be held responsible for hotel over-bookings; should such occur, the Tour Operator will undertake to find similar accommodations in the same area.

5.English-Speaking tour escort
A professional bilingual tour director will accompany tours while traveling by motorcoach. Most tours will operate in both Spanish and English on the same motorcoach. In the unusual event that a group numbers less than 15 persons, the Tour Operator reserves the right to operate the tour in minibus or private car with a bilingual driver-escort, or by first class rail transportation.

6.Hotels
Unless otherwise stated, prices are per room and based on one, two or three persons sharing a room with private bath. A limited number of single rooms are available at additional cost. Triple rooms are not recommended.

7.Meals and sightseeing
As indicated in the itineraries. Meals do not normally include beverages except coffee or tea with breakfasts.

8.Passport and visas
A valid passport is required for United States citizens. Citizens of other countries require a valid passport and may require additional documents. Such persons should contact consulates of countries to be visited and obtain proper documents before departure. The possession of required and valid passport and visas is the sole responsibility of the traveler. The Tour Operator assumes no liability for lack of proper documents.

9.Baggage
Although airline regulations generally allow free of charge a maximum of two bags with combined length, width and height of 106 inches (economy) or 124 inches (first class); the Tour Operator will accommodate only one normal size suitcase plus one small overnight bag on motorcoach tours.

10.CANCELLATIONS, CHANGES AND REFUNDS
Cancellations received more than 45 days prior to departure date will have a penalty of $50 per person; those received between 45 and 31 days will have a penalty of 25% per person; those received between 30 and 6 days will have a penalty of 50% per person; those received 5 days or less prior to departure will receive no refund.

10.1) Airfare
The airlines impose a change penalty of between $250.00 and $300.00 on most tickets modified after the ticketing deadline (usually 21 days before departure). Airlines may charge additional penalties and most tickets are non-refundable in case of cancellation. The Tour Operator will pass any airline ticketing penalties, plus a $50 per ticket fee for administrative expenses, on to the traveler. Air ticket penalties may be waived if the cancellation is the result of illness or death of the traveler or a member of his/her immediate family, and an official medical or death certificate is provided; but this is not always the case.

10.2) Escorted tours
Cancellations received more than 45 days prior to departure will result in a penalty of $ 50 per person, those received within 45 and 31 days 25% per person of the total value of the tour; those received within 30 and 6 days 50% per person of the total value of the tour; those received 5 days will not receive any refund. All luxury rail tours: deposit 40%. Cancellations received more than 31 days prior to departure will result in a penalty of 15% of the total value of the tour, those received within 31 and 15 days 50% of the total value of the tour; those received within 14 and 5 days 80% of the total value of the tour; those received 5 days or less will not receive any refund. + any applicable administrative fees according to petrabax terms and conditions.

10.3) Paradores of Spain & Pousadas of Portugal
Cancellations received more than 7 days prior to arrival will be assessed an administrative fee of $50. Cancellations received within 7 days of arrival will be assessed a penalty equal to the cost of 1 night of accommodations in addition to the administrative fee. No refunds apply for "no shows". Special event packages, such as the New Year's program, are non-refundable. 5 Night Cards require full payment at time of booking and are non-refundable.

10.4) Rail tickets
Once rail tickets are issued they are non-refundable. Change fees apply, after purchase, to certain less restrictive rail tickets. Changes must be requested in writing and be made by Petrabax prior to your original date of travel.

10.5) El Transcantabrico & AL Andalus Railtours
A 15% penalty on the total trip cost applies to all cancellations. In addition the following penalties apply: Cancelations between 32 and 17 days - 25%, between 16 and 7 days - 50%, between 6 and 3 days - 80%, less than 3 days - 100% penalty applies.

10.6) All other hotels and services
Cancellations received more than 45 days prior to departure date will have a penalty of $50 per person; those received between 45 and 31 days will have a penalty of 25% per person; those received between 30 and 6 days will have a penalty of 50% per person; those received 5 days or less prior to departure will receive no refund. No refunds will be made for "no shows" or for voluntary abandonment of services such as transfers, city tours, meals, accommodations or transportation.

10.7) Running of the Bulls Packages
50% deposit due at time of reservation. No reservation will be confirmed without deposit. Final payment 90 days prior to departure. Cancelations 90 days or less prior to arrival: $150 penalty per person; 89 to 60 days prior: 50% penalty and 59 days prior or less: 100% penalty.

10.8) Camino de Santiago Tours
Cancellations more than 45 days prior to arrival: $ 50 per person penalty. Cancellations between 44-21 days prior to arrival.....40% penalty. Cancelation between 20-10 days prior to arrival.....50% penalty. Cancellations within 9 days of arrival:100% penalty applies.

11.Insurance
The Tour Operator highly recommends that each traveler purchase travel and cancellation insurance. Such insurance can be obtained through your professional travel agent.

12.Changes
Travelers holding confirmed tour or hotel package reservations may request a change of date to another Petrabax tour or hotel package of equal or greater value. Online changes can be made up to 45 days before departure and are subject to availability. There will be a charge of $25 per person for such changes if accepted by the Tour Operator.

13.Responsibility
The Tour Operator holds itself free of any responsibility for any cause, in all matters connected with hotels, accommodations, sightseeing tours and transportation, whether by air, rail, bus, motorcar, boat or any other means. The Tour Operator and/or its agents will not be responsible for the loss or damage of any of the traveler's belongings. The Tour Operator reserves the right to accept or retain any person as a member of a tour at any time. Baggage and personal effects are at the owner's risk throughout the tour unless insured.

14.Limitations of Liability
The Tour Operator and its agents act only as agents for the traveler's hotels, restaurants, sightseeing and
transportation (such as railroad, aircraft, boat, motorcoach, automobile, or any conveyance). The Tour Operator and its agents shall not be responsible or liable for any injury, loss or damage, delay or inconvenience arising out of or in connection with any defect in any vehicle or any act, omission, neglect, accident, error or default of any company or person engaged in providing such hotel, restaurant, sightseeing, transportation or other services of the tour. The Tour Operator and its agents shall not be responsible or liable for alterations of the tour itinerary or arrangement, if such alterations become advisable or necessary for the comfort or well being of any passenger, or for any reason whatsoever. The right is reservedto withdraw any or all tours or portions thereof. The sole and exclusive responsibility and liability of the airline shall be in accordance with and as limited by the contract of carriage in the passenger's ticket, the applicable tariffs, and provisions of the Warsaw Convention, if applicable.
The airline shall not be responsible or liable for any act, omission or occurrence not limited to hotel accommodations, restaurants, guide services and transportation (other than the airline) that are furnished by contractors that are independent and that do not act on behalf of the airline, are not servants of the airline, and with whom the airline does not have any business relationships, as joint ventures or otherwise. Further, the airline shall not be responsible or liable in any way for the accuracy of representations of the Tour Operator and its agents on tour services other than those contained in the brochure. The services of any I.A.T.A.N. or A.R.C carrier may be used in the performance of these tours, and references to the airline herein shall be equally applicable to such I.A.T.A.N. or A.R.C. carrier.


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