1. Tour Operator
2. Reservations and payment
3. Prices
4. Tour Accommodations
5. English-Speaking tour escort
6. Hotels
7. Meals and sightseeing
8. Passport and visas
9. Baggage
10. Surcharges
11. Companion Discount
12. CANCELLATIONS, CHANGES AND REFUNDS
    1. Airfare
    2. Escorted tours
    3. Paradores
    4. Bancotel Hotel Checks
    5. Rail tickets
    6. All other hotels and services
13. Insurance
14. Changes
15. Responsibility
16. Limitations of Liability

1.Tour Operator
The Tour Operator referred to hereafter is Petrabax/PTB Hotels.

2.Reservations and payment
A deposit of $150 per person will be required at time of booking. Final payment is due 45 days prior to the departure date from the USA. It is the responsibility of the traveler (or his agent)to determine that final payment reaches the Tour Operator on time. For bookings made within 45 days of departure date, full payment is due at time of booking. No booking will be considered confirmed until deposit and/or full payment is received by the Tour Operator.

3.Prices
Quoted prices are based on US Dollars and are subject to change without notice.

4.Tour Accommodations
The Tour Operator reserves the right, if necessary, to substitute other similar hotels for hotels listed. Such substitutions may be made at any time and without prior notice. The Tour Operator cannot be held responsible for hotel over-bookings; should such occur, the Tour Operator will undertake to find similar accommodations in the same area.

5.English-Speaking tour escort
A professional bilingual tour director will accompany tours while traveling by motorcoach. Most tours will operate in both Spanish and English on the same motorcoach. In the unusual event that a group numbers less than 15 persons, the Tour Operator reserves the right to operate the tour in minibus or private car with a bilingual driver-escort, or by first class rail transportation.

6.Hotels
Unless otherwise stated, prices are per person and based on two persons sharing a room with private bath. A limited number of single rooms are available at additional cost. Triple rooms are not recommended.

7.Meals and sightseeing
As indicated in the itineraries. Meals do not normally include beverages except coffee or tea with breakfasts.

8.Passport and visas
A valid passport is required for United States citizens. Citizens of other countries require a valid passport and may require additional documents. Such persons should contact consulates of countries to be visited and obtain proper documents before departure. The possession of required and valid passport and visas is the sole responsibility of the traveler. The Tour Operator assumes no liability for lack of proper documents.

9.Baggage
Although airline regulations generally allow free of charge a maximum of two bags with combined length, width and height of 106 inches (economy) or 124 inches (first class); the Tour Operator will accommodate only one normal size suitcase plus one small overnight bag on motorcoach tours.

10.Surcharges (if applicable)
All rates published in this brochure are based on the Tour Operator issuing traveler's transatlantic airline ticket. In the event such air transportation is not purchased from the Tour Operator, the following surcharges will apply: For Escorted tours, $50 per person; all other services, $25 per person.

11.Companion Discount
When applicable, valid only for land portion of indicated escorted motorcoach tour departures. Transatlantic airfare MUST be purchased through Petrabax for both traveler and companion in order to obtain this discount.

12.CANCELLATIONS, CHANGES AND REFUNDS
Cancellations and changes must be received by the Tour operator in writing within 60 days of travel date.

12.1) Airfare
The airlines impose a cancellation penalty of between $150 and $ 250 on most tickets cancelled after the ticketing deadline (usually 21 days before departure). Airlines may charge additional penalties and some tickets are non-refundable. The Tour Operator will pass any airline ticketing penalties, plus a $25 per ticket fee for administrative expenses, on to the traveler. Air ticket penalties may be waived if the cancellation is the result of illness or death of the traveler or a member of his/her immediate family, and an official medical or death certificate is provided; but this is not always the case.

12.2) Escorted tours
Cancellations received more than 45 days prior to departure will have a penalty of $50 per person; those received between 45 and 22 days will have a penalty of $ 100 per person; those received between 21 and 16 days will have a penalty of 30% per person. Those received between 15 and 8 days will have a penalty of 50% per person. Cancellations received within 7 days or less before departure or "no shows" will receive no refund. No refund will be made for abandonment of services. No refunds will be made for transfers, city tours or any other services (including meals, accommodations or transportation) voluntarily not taken.

12.3) Paradores
Cancellations received more than 7 days prior to arrival will be assessed an administrative fee of $ 50. Cancellations received within 7 days of arrival will be assessed a penalty equal to the cost of 1 night of accommodations in addition to the administrative fee. No refunds apply for "no shows". Special event packages, such as the New Year's program, are non-refundable.

12.4) Bancotel Hotel Checks
Once full payment has been received, Bancotel hotel checks are non-refundable. Bancotel hotel checks can be used at any participating hotels and do not expire until March 31, 2005, subject to availability.

12.5) Rail tickets
Once rail tickets are issued, the following penalties apply: Cancellation received up to 7 business days of departure, a 25% penalty applies. Cancellations received within 7 days of departure, 100% penalty applies. Penalties are in addition to an administrative fee of $ 50.

12.6) All other hotels and services
An administrative fee of $ 50 will be assessed for all cancellations received more than 15 days prior to departure. Within 15 days of departure, the hotel may impose a penalty equal to 1 night of accommodations. Some hotels impose stiffer penalties. The tour operator will impose all hotel penalties plus the administrative fee. During special event periods, such as fairs and conventions, local holidays, etc., hotels may impose no-refund policy. Consult with the tour operator.

13.Insurance
The Tour Operator highly recommends that each traveler purchase travel and cancellation insurance. Such insurance can be obtained through your professional travel agent.

14.Changes
Travelers holding confirmed tour or hotel package reservations may request a change of date to another Petrabax tour or hotel package of equal or greater value. Changes can be made up to 30 days before departure and are subject to availability. There will be a charge of $50 per passenger for such changes if accepted by the Tour Operator.

15.Responsibility
The Tour Operator holds itself free of any responsibility for any cause, in all matters connected with hotels, accommodations, sightseeing tours and transportation, whether by air, rail, bus, motorcar, boat or any other means. The Tour Operator and/or its agents will not be responsible for the loss or damage of any of the traveler's belongings. The Tour Operator reserves the right to accept or retain any person as a member of a tour at any time. Baggage and personal effects are at the owner's risk throughout the tour unless insured.

16.Limitations of Liability
The Tour Operator and its agents act only as agents for the traveler's hotels, restaurants, sightseeing and
transportation (such as railroad, aircraft, boat, motorcoach, automobile, or any conveyance). The Tour Operator and its agents shall not be responsible or liable for any injury, loss or damage, delay or inconvenience arising out of or in connection with any defect in any vehicle or any act, omission, neglect, accident, error or default of any company or person engaged in providing such hotel, restaurant, sightseeing, transportation or other services of the tour. The Tour Operator and its agents shall not be responsible or liable for alterations of the tour itinerary or arrangement, if such alterations become advisable or necessary for the comfort or well being of any passenger, or for any reason whatsoever. The right is reservedto withdraw any or all tours or portions thereof. The sole and exclusive responsibility and liability of the airline shall be in accordance with and as limited by the contract of carriage in the passenger's ticket, the applicable tariffs, and provisions of the Warsaw Convention, if applicable.
The airline shall not be responsible or liable for any act, omission or occurrence not limited to hotel accommodations, restaurants, guide services and transportation (other than the airline) that are furnished by contractors that are independent and that do not act on behalf of the airline, are not servants of the airline, and with whom the airline does not have any business relationships, as joint ventures or otherwise. Further, the airline shall not be responsible or liable in any way for the accuracy of representations of the Tour Operator and its agents on tour services other than those contained in the brochure. The services of any I.A.T.A.N. or A.R.C carrier may be used in the performance of these tours, and references to the airline herein shall be equally applicable to such I.A.T.A.N. or A.R.C. carrier.